Delivery & Returns
UK Delivery
|
Delivery Type |
Price |
Delivery Time |
|
Standard delivery (up to 2kg) |
£2.85-£5.05 |
2-3 working days |
|
Next Day Delivery (up to 2kg) |
£3.50-£5.50 |
1 working day (items ordered before 1
pm) |
The cost of deliveries in UK very
depending on the size and weight of the parcels.
International Delivery
|
Delivery Type |
Price |
|
Europe (up to 2kg) |
£8.65-£12.10 |
|
World Zone 1 (up to 2kg) |
£13.35-£18.30 |
|
World zone 2 (up to 2kg) |
£14.10-£20.05 |
The cost and time for international
deliveries vary depending on the dimensions, weight and destination.
DELIVERY
Delivery of orders in UK takes up to 5
days depending on the option chosen by you from the list of delivery options
during your purchase. For the deliveries outside UK it might take up to 10
days.
The orders are sent with Royal Mail or other currier and it
will be required a signature upon receipt of the parcel, therefore we recommend
to provide a delivery address where someone is available to sign. When the
order is dispatch you will receive a confirmation email. A notification with
the following instructions will be left by the currier if there is no answer at
the delivery address.
Please note that the deliveries are not made on Sunday or on
Bank Holidays.
The delivery times on our website are estimated, therefore
some delays can occur. Wise Vintage does not take the responsibility of the eventual
delays of deliveries and will not refund the delivery costs in these cases.
For the option Next Day Delivery you need to place your
order before 1 pm on a working day and the order will be delivered to you next
working day.
For international deliveries some charges may apply for
import duties and they will be supported by the recipient. We recommend contacting
your local custom office before placing the order to avoid any unexpected
charges.
RETURNS
We accept return of the items within 14 days of receiving
them by you. We advice to book your currier pick-up within 7 days of your
delivery date to assure the items arrive our location in time. To return an
item please access Return on our site and complete
the Product Return form with your details, order ID, product code, name and
reasons you are returning the item.
WISE VINTAGE RETURNS
27 LUTHER CLOSE
EDGWARE
LONDON
HA8 8YY
The returned items should be in conformity with the
following criteria: the items should be in the same condition as they were sent
out, the items must have all original tags, the items have not been worn and
free from odors, footwear must be returned in original shoe boxes to avoid
damage during delivery. The refund for the items will not be made if they are
not in conformity with the above criteria.
The items can be exchanged with another item from our online
store. You can receive store credit to the value of your initial purchase,
excluding postage costs. The cost of postage will be supported by the customer
as for original delivery, as for return. We will refund exclusively the cost of
the items. The items that are on sale or are discounted are not refundable or
returnable. Wise Vintage accepts to support the costs of the postage only for
the returns of damaged or faulty item of our error.
The refund will be made into your original account after
receiving the returned item. You can access your account to check the returning
process. We advise to keep the postage receipt and the recorded mail as we are
not responsible for lost parcel by curriers. The items must be packed carefully
to avoid damage during the returning delivery.